My Internship Experience…

August 11, 2010 at 14:00 | Posted in Uncategorized | Leave a comment

Reading up on “Havard Business Review on Knowledge Management”, came across this paragraph which perfectly summarises my internship experience.
“When Suchman asked the clerks how they did their jobs, their descriptions corresponded more or less to the formal procedures of the job manual. But when she observed them at work, she discovered that the clerks weren’t really following those procedures at all.
Instead, they relied on a rich variety of informal practices that weren’t in any manual but turned out to be crucial to getting the work done. In fact, the clerks were constantly improvising, inventing new methods to deal with unexpected difficulties and to solve immediate problems”

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